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Frequently Asked Questions

1. How long are shipping times?

Your products will ship within one to five business days of you placing your order, and then it takes 10 to 20 days to reach your doorstep. Each product at Sexy Red Lips and Nails has an estimated delivery time that you can find in the product description.

2. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run in counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happen's if I receive the wrong order?

If there is an issue with your order wrong size, wrong color, defective, or otherwise not exactly what you wanted, simply notify us and we will give you a refund. You won't be asked to shop the product back to us.

5. Do you offer exchanges?

We do not offer exchanges, however if for any reason you didn't get the product you expected, just let us know and we will get you a new one.